First, we look at public safety. We send our crews to remove power lines from roadways before anything else.
If you see our line trucks pass by your home and you’re out of power, please know our crews are working to restore your power in chronological order. Think of power restoration like the parts of a tree: if the root system is dead, the rest of the tree won’t have life. The same is true for power restoration. If the substation is out, no one has power and this must be repaired first.
If your neighbor’s lights come on while yours remain out after the tap line is repaired, it could mean there is still damage to your individual line and you should call Adams Electric at 800-232-4797 to report the problem. There could also be damage on your side of the meter which must be repaired by an electrician. Learn more about the service point.
Please be assured that we’re doing everything in our power to restore your power. If needed, we’ll call in additional help from local contractors and neighboring electric cooperatives to restore power as quickly as possible.